Customer Journey Map Infographic Template for PowerPoint & Google Slides

Visualize the complete customer experience from awareness to advocacy using this Customer Journey Map Infographic Template for PowerPoint & Google Slides. This professionally designed slide breaks down each stage of the journey—Awareness, Consideration, Purchase, Retention, and Advocacy—into clear, editable sections that outline touchpoints, customer actions, emotions, pain points, and opportunities. Featuring expressive emoji icons and smooth curved connectors, the design vividly represents how customer satisfaction evolves throughout the buying process.

Each column is color-coded in soft gradient shades of blue and green to ensure easy stage differentiation while maintaining a professional and modern appeal. The structured layout allows marketers, sales teams, and CX professionals to identify areas for improvement, refine communication strategies, and enhance customer satisfaction. Every text placeholder is fully customizable, enabling teams to tailor the content to specific industries or business models without compromising design clarity.

Optimized for both PowerPoint and Google Slides, this infographic ensures smooth formatting, resizable graphics, and consistent quality across all devices. Whether used in marketing strategy presentations, customer experience workshops, or internal performance reviews, this slide delivers a visually compelling and insightful overview that drives actionable improvements and customer-centric decisions.

Who is it for

Ideal for marketing managers, product strategists, sales leaders, and customer experience teams aiming to map and improve client interactions across all stages of the buyer journey. Consultants and educators can also use it to illustrate customer engagement frameworks in workshops and training sessions.

Other Uses

This versatile template can also be adapted for service design mapping, user journey visualization, or employee experience tracking. It’s useful for showcasing onboarding flows, loyalty program touchpoints, or pain point analyses in process optimization sessions.